Privacy Policy

Privacy Policy


Introduction
Welcome to Galaxy Ride. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data, as well as your rights and choices regarding your personal information.

1. Scope
This privacy policy informs you as a visitor to the Galaxy Ride website, a user of the Galaxy Ride app, or a customer of our transportation services about the personal data we process and for what purposes. Our services are not aimed at minors.

2. Types of Information Collected
We collect various types of personal information from our customers, including:

  • Name
  • Email address
  • Phone number
  • Ride preferences
  • Payment information
  • Location data

3. How Information is Collected
We collect information through:

  • Online forms and booking systems
  • Mobile applications
  • Customer service interactions
  • Cookies and similar tracking technologies
  • Direct communications, such as emails and phone calls

4. Purpose of Data Collection
The information we collect is used to:

  • Provide and improve our transportation services
  • Process bookings and payments
  • Communicate with customers about their rides
  • Send promotional offers and updates (with consent)
  • Enhance user experience and website functionality
  • Comply with legal obligations

5. Data Security Measures
We implement robust security measures to protect your data, including:

  • Encryption of sensitive information
  • Secure storage solutions
  • Regular security audits and assessments
  • Access controls and authentication procedures

6. Data Sharing
We do not sell or rent your personal data to third parties for marketing purposes. We may share your information with:

  • Service providers and partners who assist in delivering our services (under strict confidentiality agreements)
  • Law enforcement or regulatory authorities if required by law
  • Third parties in connection with a business transaction, such as a merger or acquisition, subject to confidentiality agreements

7. User Rights
You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct or update your personal information.
  • Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
  • Restriction: You can request us to limit the processing of your personal data in certain circumstances.
  • Objection: You can object to the processing of your personal data based on our legitimate interests.
  • Portability: You can request the transfer of your data to another service provider.

8. Contact Information
If you have any questions, concerns, or requests regarding your privacy or our data handling practices, please contact us at:

9. SMS Consent
By providing your phone number, you consent to receive SMS messages from Galaxy Ride. These messages include ride details, updates, and other service-related information. We do not share your phone number with third parties for marketing purposes.

SMS opt-in or phone numbers for the purpose of SMS are not being shared or sold.

Opt-Out: To stop receiving SMS messages, reply STOP to any message or contact us at support@galaxyride.com. Your request will be processed promptly, and you will no longer receive SMS messages from us.

10. Data Erasure and Storage Duration
We will erase your personal data as soon as the legal basis for its processing lapses. However, legal bases may also exist in parallel or a new one may intervene with the lapsing of a legal basis, such as for example the duty to store determined data to fulfill a legal retention obligation (e.g., according to commercial or tax law).

11. Automated Decisions
You are only subject to an automated decision process in exceptional cases, such as when re-entering a payment method previously failed or when there are indications of fraudulent booking. If such an automatic decision is required to conclude the contract, you have the option to contact us to explain or intervene.

12. Cookies, Pixels, and Similar Technologies
When using Galaxy Ride services, cookies, pixels, or similar methods may be used. This is common for most large websites. Cookies are small text files, and pixels are small graphic files that can be stored on the user's device. Comprehensive information on the cookies, pixels, and similar methods used by Galaxy Ride can be found in our Cookie Policy. You can manage your cookie preferences through your browser settings.

13. Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version of the policy will always be available on our website.

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